Global Health Care Company Selects Nimsoft to Support Critical Customer Service Initiative Across Europe

NimBUS selected over HP and CA.

Nimsoft.com - February 08, 2008

(PRNewsChannel) / London, UK – Nimsoft, the “Big 4” alternative for IT performance and availability monitoring solutions, announced that the European Supply Chain Division of a global healthcare company has adopted NimBUS as its monitoring solution of choice for a critical customer service initiative across Europe. The customer program is linked to a Siebel customer relationship management system used by several hundred users that relies on a complex and distributed environment of servers, databases and networks that stretches from Spain to Germany. By deploying NimBUS, the IT department is able to proactively monitor and manage any faults in real time before they turn into a financially damaging service outage.

The health care company designed the project to establish a comprehensive customer care service that would centralise customer care for its entire European operations. Customer calls are routed automatically to the first-available agent, who has instant access to the customer information. In order to maintain the highest standards of service, it is essential that the IT infrastructure that underpins the customer care initiative is available and performing. The NimBUS end-to-end monitoring solution has been successfully deployed in Spain and is part of a phased rollout across Europe to be completed in 2008. 

“Although our IT operations are centralised, our responsibilities stretch across all our European operations. This places unique demands on the team and our ability to respond and deal with incidents remotely. We were pleasantly surprised how easy NimBUS was to deploy and its breadth of features and functions. Importantly, the dashboards alert us to potential and current problems no matter where they may occur. Given the emphasis we place on quality of service and end user experience, these features set NimBUS apart from other solutions,” said a spokesperson in the IT project team. “I presented the NimBUS E2E monitoring capabilities to the German supply team. They were so impressed that two months later they purchased NimBUS to monitor the customer care project environment,” he added.

The work undertaken by the global healthcare company’s professionals places unique and challenging demands on the IT infrastructure. Availability, performance and end user experience are paramount if vital research projects and other company operations are to continue uninterrupted, which led the global IT team members to review their application monitoring requirements over the course of 2006. HP and CA were discounted due to their complexity and cost.  Nimsoft emerged as a clear front runner following further reviews and was selected as the preferred monitoring solution.

“This healthcare company is a world class organization that works to exacting standards. Technology plays a critical role in the business and the availability and reliability of the IT infrastructure is paramount.  For IT professionals, what they value more than anything else is simplicity amongst the complexity. NimBUS delivers a sophisticated monitoring solution that brings all the key information together in an intuitive dashboard that they can act on in a timely manner.  Combined with the range of features and low cost ownership, NimBUS is the alternative performance management solution for today’s global organizations,” said Gary Read, president and CEO, Nimsoft.

About Nimsoft

Nimsoft is the premier provider of business-focused service level management solutions that customers can easily deploy and use.  The company’s Service Level Management solutions – NimBUS – are used by hundreds of companies across diverse industries to manage complex networked systems and meet service level agreement targets. Nimsoft solutions combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.

NimBUS, Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc.  All other company and product names may be trademarks or registered trademarks of their respective companies.

For more information:

United States
Stephanie Xavier
Nimsoft, Inc.
Phone: +1 650 931 1133

EMEA
Ajay Nawathe
Nimsoft Ltd.
Phone: +44 1932 577 770

Scandinavia
Dag Lund
Nimsoft AS
Phone: +47 2262 7149

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Source Web Site: Nimsoft.com