Online live chat support will soon be available for PR NewsChannel clients and perspective clients who don’t enjoy talking on the phone or dislike email but need quick answers, the company announced today.
The press release distribution company says live chat is being offered to meet customers’ changing needs.
“Live chat is a quick way to get a quick answer,” says Glenn Selig, founder of PR NewsChannel and president/CEO of Selig Multimedia, Inc., its parent company. “Those who use live chat really like it so we wanted to provide the feature as an option.”
More than half of U.S. consumers say they interact with retailers using live chat, according to an E-tailing Group study sponsored by Bold Software LLC released this past summer.
In that survey, 58% said they used live chat, up from 54% a year earlier.
The survey also showed 20% preferred live chat over other communications mechanisms.
Here’s how it will work: Visitors to PR NewsChannel will simply click an icon on PR NewsChannel and a chat screen will open. Then visitors can type a message and a public relations specialist at PR NewsChannel will reply via the chat screen. The service will be available during regular business hours.
The company says the new online chat service will launch this month.
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Direct link: https://prnewschannel.com/2012/01/13/press-release-distribution-company-pr-newschannel-to-add-online-live-chat-and-support/SOURCE: PR NewsChannel
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