Southern States Toyotalift/Florida Lift Systems, Inc., a leading distributor of material handling equipment, has selected the EDW® digital writing platform solution provided by ExpeData to support over 80 field service technicians operating in nine branch locations in the states of Florida and Georgia.
“Leveraging Anoto® digital pen and paper technology, the hosted EDW digital writing platform solution will enable field service technical staff to automate the capture of handwritten information collected on business forms when meeting with customers to service equipment”, said Jeff Fischer, president of Florida Lift Systems. “This will speed the flow of information within our organization, as well as improving accuracy; a leap forward in our ongoing efforts to lead the industry in customer service.”
The technology will also be used to support technician time and attendance reporting. Utilizing EDW® Mobile routing technology, handwriting captured on forms is transmitted in near real-time using wireless mobile devices (in this case, BlackBerrys). The EDW software platform technology converts the handwritten information to electronic data and digital images, enabling field service technicians to easily submit the information without faxing, scanning or hand delivery of the completed forms to the field and home offices. This streamlined workflow eliminates lost or delayed paperwork and significantly reduces data entry, while improving field communications.
The solution also provides a new level of visibility and improved operational control. Management at the distributor of material handling equipment gains instant visibility to the service cycle and employee productivity with document image transfer directly from the field. Service report data is quickly received by management, and questions or issues can be identified so that action can be taken while the technician is still onsite with the equipment.
“We evaluated several digital writing vendors and selected ExpeData to provide a complete, flexible and proven solution to support our field technicians,” said Mike Parker, the general manager of Aftermarket Services for Southern States Toyotalift/Florida Lift Systems. “ExpeData took a consultative approach, taking the time to look at our workflows and understand our business. We view them as a partner rather than a vendor. It was obvious to us that ExpeData has invested in the digital writing technology with their EDW platform as well the digital writing ecosystem. The technology itself should be a real game changer for our company and the industry.”
With the streamlined field data collection process, Parker expects to reduce costs linked to paper processing while accelerating service billing cycle times, which will lead to faster revenue recognition and enhanced customer service.
“Service organizations are embracing digital writing as a cost-effective way to automate data collection in the field,” said Mark LaForce, director of enterprise sales at ExpeData. “Automation of data capture at the point of service substantially improves business processes and workflows, while reducing costs to acquire and process valuable handwritten information. The EDW® solution for field service organizations, like Southern States Toyotalift/Florida Lift Systems, Inc., is a convenient, natural way to automate the collection of handwritten information without the typical change management or user-adoption issues associated with new technology. This robust data capture solution reduces cycle times and minimizes errors associated with manual processing, resulting in a new dimension in enterprise workflow optimization.”
About Southern States Toyotalift/Florida Lift Systems, Inc.: Southern States Toyotalift/Florida Lift Systems, Inc. operates as the exclusive distributor for Toyota Material Handling USA, the manufacturer of Toyota fork lift trucks in large sections of Florida and Georgia. It distributes new and used forklifts, scissor lifts, wheeled boom lifts, crawler boom lifts, and forklift parts, as well as warehouse accessories, including hydraulic carts, stackers, pneumatic lifts, pallet and storage rack, mezzanines, lockers, containers, shelving and shop equipment. The company also offers forklift rental, and warehouse design and engineering services, as well as maintenance and training services for its customers’ technicians and machine operators. The company was founded in 1952 and is based in Tampa, Florida.
For more information, visit http://www.sstlift.com.
About ExpeData: ExpeData is an innovative software company and a global leader in digital writing. The award-winning EDW® products provide market-leading solutions for incorporating digital writing into existing business processes via digital pen and paper technology and tablet devices. Digital writing delivers significant benefits to organizations of all sizes. EDW solutions are used across the globe, delivering value in multiple industries including health care, financial services and field services. For more information, visit http://www.expedata.net.
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SOURCE: Done Right Marketing and Media
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